Returns & Refunds policy

All Zooomcart products are shipped in the original packaging from the manufacturer/supplier, however manufacturing defects or handling issues can occur in rare circumstances. If this happens then we will do our best to resolve the issue as soon as possible.

Some products are covered under warranty from the original manufacturer. If you encounter a defect with the item where it does not function as it is designed to, then kindly contact us and we'll assist you to process a warranty claim in line with the terms set out by the manufacturer.

If you are unsatisfied with your purchase, then you have 14 days (extended to 30 days for Pro members) to request a refund. All refunds are issued in the form of store credit for the amount paid excluding any shipping charges selected at checkout and/or applied subsequently for special handling.

Items that are opened or that have been used cannot be refunded. This includes but is not limited to undergarments, software, products where the serial number has been removed, grocery products, food products, supplements, personal grooming products, items with a security/quality seal etc.

Since items are sourced from suppliers across the globe it is the customer's responsibility to check the user manual and technical specifications prior to opening any electrical items. Electrical items which have been damaged due to misuse (unintentional or otherwise) are ineligible for return.

Our Returns Process

You can request a return by contacting Zooomcart Support through Live Chat or e-mail support@zooomcart.com within 14 calendar days of taking delivery of the item (extended to 30 days for Pro members).

You may be requested to provide photos and/or videos to verify the issue or condition of the item. This is necessary to further process the claim or refund, therefore we may not be able to proceed if this is not available or clearly visible. In exceptional cases, we may be able to issue a refund with no need to return the item.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

22/4, Utkanth Society, Alkapuri, Vadodara, India - 390007

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

The item should be returned in its original packaging in an unused and new condition, including all parts, accessories, and manuals that were included with the product.

Once the item has been received by Zooomcart, the refund will be processed within 48 hours and immediately visible in the Store Credit section of your account.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@zooomcart.com